CareHire Terms of Use

These Terms incorporate the Privacy Policy, Disclaimer and Refund & Cancellation Policy.

1. Definitions

• "Job Seeker" — an individual using the Platform to find work.
• "Employer" — a hospital, clinic, laboratory, diagnostic centre, pharmacy, healthcare company or other organisation using the Platform to advertise vacancies or search candidates.
• "Listing" — a job advertisement posted by an Employer.
• "Profile" — the information a Job Seeker provides, including resume, qualifications and registration details.
• "Application" — a Job Seeker's submission of their Profile in response to a Listing.

2. Our Role

• CareHire provides a venue where Employers advertise vacancies and Job Seekers apply. We facilitate introductions. Nothing more.
• We are not an employer, an employment exchange, a staffing agency, a manpower supplier, or a recruiting agent, and we do not act on behalf of either side in negotiating terms.
• We do not screen candidates for an Employer, do not conduct interviews, do not make hiring decisions, and are not party to any offer, contract, bond or termination.
• In respect of content posted by users, CareHire is an intermediary under the Information Technology Act, 2000.
• Any dispute about employment, wages, working conditions, notice, bond, termination or conduct is between the Employer and the Job Seeker. We are not a party to it.

3. Eligibility

You must be at least 18 years old and legally able to enter a contract. Employers must be lawfully constituted entities entitled to employ in the jurisdictions where they advertise. You must not use the Platform if we have previously terminated your account for breach.

4. Accounts

• Provide accurate, current information and keep it updated. Impersonation, false credentials and false employer identity are grounds for immediate termination.
• Accounts are personal. Do not share credentials. You are responsible for activity under your account.
• We may require verification of identity, entity registration or qualifications at any time, and may suspend an account pending verification.
• Notify [email protected] immediately of suspected compromise.

5. Job Seekers

• Provide truthful information about your qualifications, registration, experience and employment history. Misrepresentation may result in removal and may have consequences with your professional council.
• Upload only documents that are yours and that you are entitled to share.
• You control what is in your Profile and may edit, hide or delete it at any time.
• Applying does not create any obligation on an Employer to respond, interview or hire.
• You are responsible for satisfying yourself about any Employer before attending an interview, sharing documents or accepting an offer. See §16 and the Disclaimer.

6. No Fees from Job Seekers

Job Seekers must never pay anyone for a job found here, and must never hand over original certificates, passports or registration documents before verifying who they are dealing with and receiving a written offer. Report demands for payment to [email protected].

7. Employers

• You warrant that you are a genuine employer or an authorised representative of one, that every Listing relates to a real, currently available vacancy, and that you have authority to fill it.
• You must complete verification (§8) before posting.
• You must respond to applications within a reasonable time and must not keep Listings open for roles that no longer exist.
• You must comply with all applicable labour, employment, professional-registration, wage, working-hours, contract-labour, maternity and anti-discrimination law.
• You are solely responsible for verifying a candidate's qualifications, council registration, experience, identity and right to work before employing them (§12).
• You must not use the Platform to collect candidate data for any purpose other than genuine recruitment (§13).

8. Employer Verification

Before a Listing goes live we verify Employer details — entity name and registration, business address, a working contact, and an identifiable person responsible for the account. We may request additional evidence at any time.

9. Job Listing Standards

Every Listing must state, accurately:

• the actual employing organisation and the actual place of work;
• the role, required qualification and any registration requirement;
• a salary or salary range, or an explicit statement that it is negotiable — figures must be realistic and must not be inflated to attract applications;
• whether the role is permanent, contractual, locum or temporary, and the shift pattern;
• whether accommodation, food or transport is provided, if the post says so;
• whether a service bond, security deposit, or retention of original documents applies — these must be disclosed in the Listing, not revealed after selection.

Listings must not be duplicated, must not advertise the same role repeatedly to appear active, and must not use a Listing to build a candidate database rather than to fill a post.

10. Non-discrimination

A genuine occupational requirement — for example a female attendant for a women's ward where the law or patient dignity requires it — must be justified in the Listing. Where you rely on one, you are responsible for its lawfulness.

11. Overseas Jobs and Recruiting Agents

Job Seekers considering overseas roles should verify the recruiter's registration on the official eMigrate portal before parting with any document or money, and should be aware that demands for large fees for overseas nursing and healthcare placements are among the most common recruitment frauds in India.

12. Qualifications and Registration

Job Seekers must not misrepresent qualifications or registration status. Doing so may amount to an offence and will be reported where appropriate.

13. Use of Candidate Data by Employers

• Candidate information received through the Platform may be used only to assess and contact that candidate for the role they applied to, or a closely comparable role at your organisation.
• You must not sell, licence, publish, share with third parties, or add candidate data to a commercial database.
• You must not use it for marketing, for any purpose unrelated to recruitment, or to contact a candidate about paid services.
• You must keep it secure, restrict access to those involved in hiring, retain it no longer than needed for that recruitment plus any statutory period, and delete it thereafter.
• Once you receive a candidate's data you are an independent data fiduciary / controller in respect of it, with your own obligations under applicable data protection law. CareHire is not responsible for what you do with it after delivery.

14. Communications and Consent

• By registering, you agree to receive service communications — account, application status, security and transactional messages — by email, SMS or WhatsApp. These cannot be opted out of while your account is active.
• Marketing communications, including job alerts, are sent only with consent and can be turned off at any time from your settings or by using the opt-out in the message.
• Employers must not use contact details obtained through the Platform to send bulk or promotional messages, and must comply with applicable telecom regulations governing commercial communication, including registration and consent requirements for SMS and voice calls.
• Repeated unsolicited contact with candidates is grounds for suspension.

15. Prohibited Conduct

You must not:

• demand or accept money from a Job Seeker (§6);
• post a vacancy that does not exist, or a Listing for a multi-level marketing, commission-only, investment or "business opportunity" scheme presented as employment;
• impersonate a hospital, brand, recruiter or individual;
• post a Listing on behalf of an undisclosed employer;
• scrape, harvest, bulk-download or automate access to Listings or Profiles;
• use candidate data outside §13, or resell platform access;
• post discriminatory, misleading, obscene, defamatory or unlawful content;
• solicit candidates for anything other than employment — including courses, certifications, loans, visas or coaching;
• circumvent verification, usage limits or account suspension;
• probe or test the security of the Platform without written authorisation.

16. Moderation, Reporting and Takedown

• Anyone can report a Listing, an Employer or a user at [email protected] or through the report link on any Listing.
• We acknowledge reports within [24] hours and investigate. Where a report alleges a demand for payment from a candidate, or a fraudulent vacancy, we may suspend the Listing and the account immediately, before investigating.
• We may remove any content that in our reasonable opinion breaches these Terms or the law, and may act on a valid court order, government direction or statutory notice.
• We may, but are not obliged to, review content. Reviewing some content creates no obligation to review all.
• We cooperate with law enforcement in respect of recruitment fraud and will preserve and disclose records under valid legal process.

17. Employer Fees and Plans

• Employer plans, credits, Listing limits, database access and validity are as stated at checkout or in your Order, in Indian rupees, exclusive of GST and other taxes.
• Credits and plans are prepaid, are valid only for the stated period, and are non-transferable between accounts.
• Subscriptions renew automatically at the then-current rate unless cancelled before renewal. Price revisions require [30] days' notice, effective at renewal.
• Refunds are governed by the Refund & Cancellation Policy. No fee is refundable on the basis that a vacancy was not filled — we sell access and visibility, not hiring outcomes.
• Overdue amounts attract interest at [1.5]% per month or the maximum permitted by law, whichever is lower.

18. Your Content

You retain ownership of everything you post — Profiles, resumes, Listings, logos and descriptions. You grant CareHire a non-exclusive, royalty-free licence to host, store, reproduce, display and distribute it as necessary to operate the Platform, for as long as you keep it posted.

You warrant that you hold the rights required, that your content is accurate, and that it does not infringe any third-party right. We may remove content under §16.

19. Intellectual Property

CareHire and its licensors retain all rights in the Platform, its software, design, taxonomy, databases, documentation and the marks "CareHire" and "Caresoft". You may not copy, extract or reuse any substantial part of our databases. No rights are granted except as expressly stated.

20. Data Protection

Our handling of personal data is described in the Privacy Policy. In summary: CareHire is the data fiduciary / controller for accounts and Profiles; an Employer becomes an independent controller in respect of candidate data it receives (§13); data is stored and processed within India.

21. Availability

The Platform is provided on an "as available" basis. We give no uptime commitment unless a written service level agreement applies. Access may be interrupted for maintenance, security or reasons beyond our control.

22. Warranties

We warrant that we will provide the Platform with reasonable skill and care.

23. Limitation of Liability

24. Indemnity

You will indemnify and hold harmless CareHire and Caresoft Systems Private Limited against claims, losses, liabilities, penalties and costs arising from: your content; your breach of these Terms or of applicable law; for Employers, your recruitment practices, your employment relationships, your use of candidate data, and any discriminatory or unlawful Listing; and for Job Seekers, any misrepresentation of your qualifications or registration.

25. Suspension and Termination

• You may close your account at any time. Job Seekers may delete their Profile from settings.
• We may suspend or terminate immediately, without refund, for: demanding money from a Job Seeker; posting fraudulent or non-existent vacancies; misrepresenting identity or credentials; misuse of candidate data; discriminatory Listings after warning; or any other material breach.
• We may remove content and suspend accounts on a lawful direction.
• Sections 13, 18, 19, 23, 24 and 26 survive termination.

26. Governing Law and Disputes

Governed by the laws of India. Disputes will first be escalated in good faith for [30] days. Failing resolution, disputes with Employers are finally settled by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by agreement, seated at [Mumbai, Maharashtra], in English; subject to arbitration, the courts at [Mumbai, Maharashtra] have exclusive jurisdiction.

Nothing in this Section deprives a Job Seeker of any right to bring proceedings in the forum provided by mandatory consumer-protection or labour law applicable to them.

27. Grievance Redressal

Grievance Officer (Information Technology Act, 2000 and rules thereunder; Digital Personal Data Protection Act, 2023):
Name: Rajeev Pillai  |  Email: [email protected]
Address: 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107.
Acknowledgement within 24 hours; resolution within 15 days. Reports of recruitment fraud are prioritised and actioned immediately.

28. General

• Entire agreement — these Terms and the incorporated policies supersede prior discussions.
• Assignment — you may not assign; we may assign to an affiliate or in a merger or sale of assets.
• Notices — to your registered email or by in-product notice; to us at [[email protected]].
• Severability, waiver — standard. These Terms constitute an electronic record under the Information Technology Act, 2000 and require no physical signature.
• Amendment — material changes on [15] days' notice by email or in-product. Continued use after the effective date is acceptance.