Refund & Cancellation Policy
This policy covers payments made by Employers to CareHire, operated by Caresoft Systems Private Limited. It forms part of our Terms of Use; where an Order or enterprise agreement exists, that prevails.
Job seekers: nothing on this page applies to you.
CareHire is free for job seekers — no registration fee, no profile fee, no application fee, no interview fee, no placement fee, ever. You have nothing to be refunded because you were never charged.
If anyone has taken money from you in connection with a job on CareHire, that was not us and it was not legitimate. Report it immediately to [email protected] — we will investigate and report it to the authorities.
1. What you are paying for
You are buying access and visibility. You are not buying a hire.
CareHire sells the ability to post vacancies, receive applications and search candidates who have chosen to be searchable. We do not promise applications, shortlists, interviews, joinings or retention, and no fee is refundable on the basis that a vacancy was not filled.
Whether a Listing attracts candidates depends on the role, the salary offered, the location, the shift pattern, the terms disclosed, your response times, and the supply of that skill in your area — almost all of which are within your control and none of which are within ours.
Everything is delivered electronically and activated immediately on payment. There is no physical product and no shipment.
2. Cancelling a plan
- Cancel auto-renewal at any time from Account → Billing, or by writing to [email protected] from a registered contact.
- Cancellation stops the next renewal. It does not end the current period or trigger an automatic refund. Your plan and any remaining credits stay usable until the period ends.
- Cancel at least [24 hours] before the renewal date. Cancellations received after a renewal has processed apply to the following period.
- Live Listings stay visible until the plan expires, then close automatically. Applications already received remain in your account for export until the account closes.
Cancelling a plan does not delete your account or the candidate data you have received. Your obligations under Terms §13 — to use it only for that recruitment, keep it secure and delete it when no longer needed — continue after cancellation.
3. When we refund
| Situation | Outcome |
|---|---|
| New employer, first paid plan — you are not satisfied | Full refund if requested within [7] days of the first paid charge, provided no more than [1] Listing has been published and no candidate contact details have been accessed. Once per organisation |
| Verification declined — you paid but we could not verify your organisation and did not activate posting | Full refund |
| Duplicate or double charge | Full refund of the duplicate |
| Incorrect amount charged — wrong plan or pricing error on our side | Refund of the excess |
| Charged after valid cancellation | Full refund of that renewal |
| Sustained platform failure — a confirmed fault on our side that prevented you posting or receiving applications for more than [72] continuous hours, reported to support at the time | Pro-rata credit or extension of your plan, at our option |
| We terminate for convenience (not for your breach) | Pro-rata refund of the unused period and unused credits |
4. What is not refundable
- A vacancy that was not filled, or applications you did not find suitable. This is the most common request and the answer is always no — see §1.
- Any period already elapsed.
- Credits already consumed — Listings published, candidate profiles unlocked, contact details revealed, messages sent, database searches used.
- Unused credits at the end of a validity period (§5).
- Featured, boosted or promoted Listing charges once the Listing has been displayed.
- Plans where a Listing was removed by us for breach of the Terms — including discriminatory Listings, non-existent vacancies, or demanding money from candidates.
- Accounts suspended or terminated for breach (§6).
- Dissatisfaction with the volume or quality of applications, which depends on the role and terms you offered.
- Consequences of your own delay in responding to candidates.
- Payment gateway charges, bank fees and foreign-exchange costs, which we cannot recover.
5. Credits and validity
- Credits are prepaid, valid only for the period stated at purchase, and expire at the end of it. Expired credits are not refunded, extended or reinstated except at our discretion.
- Credits are non-transferable between accounts, organisations or entities, and have no cash value.
- A credit is consumed at the point of use — publishing a Listing, unlocking a profile, revealing contact details. Consumption is not reversed if the candidate does not respond, is unsuitable, or declines. You paid for access to the candidate, not for their reply.
- Where a profile is unlocked and the contact details prove invalid, tell us within [7] days and we will restore the credit.
- Top-ups are consumed oldest-first, so credits closest to expiry are used before newer ones.
6. Accounts suspended for breach
No refund is due where an account is suspended or terminated for breach of the Terms of Use. That includes: demanding or accepting money from a job seeker; posting vacancies that do not exist; misrepresenting your organisation; misusing candidate data; posting discriminatory Listings after warning; and advertising overseas roles without the required registration.
Unused credits are forfeited in these cases. We consider this proportionate: conduct of this kind causes real harm to job seekers and to the trust the Platform depends on.
Where a suspension is later found to have been made in error, the plan is reinstated and the period extended by the length of the suspension.
7. Billing errors and duplicate payments
- Duplicate charges are refunded in full on verification, with no time limit.
- Where an amount was debited but the plan was never activated, we refund in full or activate it, at your choice. Some failed transactions are auto-reversed by the bank within [5–7] working days.
- Invoice disputes must be raised within [15] days of the invoice date.
- Quote the invoice number, transaction reference, date and amount so we can trace it.
8. How to request a refund
Email [[email protected]] from a registered contact with: organisation name and account email; invoice number or transaction reference; date and amount; the plan or credits concerned; and the reason, with any support ticket reference.
We acknowledge within [2] working days and decide within [7] working days. We may ask for more information, or offer plan credit or an extension of validity instead, which you may decline.
9. Method and timelines
- Approved refunds go to the original payment method only. If it is closed, we arrange a bank transfer on receipt of verified details.
- Once initiated, funds typically reach you in [5–10] working days for cards and UPI, and [7–14] working days for net banking. Final timing depends on your bank.
- We may set off outstanding dues against a refund before issuing it.
- Where a full refund is made, access ends immediately and live Listings are closed.
10. Taxes and currency
Refunds include GST originally charged, and a credit note is issued under applicable tax law. Refunds are made in the currency of the original transaction; for international payments the amount received may differ because of exchange-rate movement, and we are not responsible for that difference. Gateway and bank charges deducted at payment are not recoverable.
11. Chargebacks
Please contact us before raising a chargeback — most billing issues resolve in a few working days. Where a chargeback is raised we may suspend the account pending resolution and will submit our records, usage logs and this policy to the bank. If decided in our favour we may recover the dispute fee and require settlement before restoring access. Repeated or bad-faith chargebacks are grounds for termination.
12. If we terminate
| Reason | Refund |
|---|---|
| We discontinue the service or terminate for convenience | Pro-rata refund of unused period and unused credits |
| Verification failed before activation | Full refund |
| Your breach of the Terms of Use | No refund; credits forfeited (§6) |
| Lawful direction from a regulator or court relating to your conduct | No refund |
13. Changes
We may update this policy on [15] days' notice by email or in-product. The version in force on the date of your payment governs that payment.
14. Contact
Billing and refunds: [email protected] — acknowledged within [2] working days
Report a job or an employer.
Grievance Officer: Rajeev Pillai, — acknowledgement within 24 hours, resolution within 15 days
Caresoft Systems Private Limited, 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107 CIN: U72900MH2022PTC387875.