Healthcare Case Manager – Patient Advocacy & Private Health

Healync Private Health | Mumbai & Kolkata | On-Premise
This is not a conventional case-management role.
Healync Private Health is looking for exceptional Healthcare Case Managers to become trusted healthcare partners to leaders of industry and their families.
Think of this role as a wealth manager for health — you own the relationship, understand the family’s healthcare needs, build the roadmap and ensure that every aspect of their healthcare journey is handled seamlessly.
What you’ll do

Become the single point of contact and trusted healthcare partner for your members and their families.
Work closely with our operations team to manage everything from specialist appointments and diagnostics to admissions, procedures, home care and international medical reviews.
Coordinate with leading medical institutions and specialists in India and globally — including Mayo Clinic, Memorial Sloan Kettering Cancer Center, HN Reliance Foundation Hospital, Apollo and Tata Memorial Hospital, among others.
Facilitate independent medical opinions, second opinions and specialist consultations based on each member’s needs, connecting them with the right expertise wherever it may be.
Act as a strong patient advocate, ensuring that members understand their options and that their interests remain at the centre of every healthcare decision.
Remain completely member-centric and institution-agnostic. Healync does not represent, promote or receive incentives from any hospital, doctor or healthcare provider.
Build and maintain a proactive health calendar and long-term healthcare roadmap for your members.
Attend consultations with members when your presence can help with coordination, context or decision-making.
Anticipate needs, identify gaps and intervene when necessary rather than simply responding to requests.
Work with a dedicated backend team that supports execution — while you remain accountable for the overall experience and outcome.
Be willing to travel, visit members and personally step in when required to ensure a seamless experience.
Handle sensitive and high-stakes situations with urgency, discretion and empathy.
Who you are
We are looking for someone who combines clinical understanding with exceptional relationship management, communication and ownership.

Clinical/healthcare degree is essential — MBBS, BDS, B.Pharm/M.Pharm or a relevant allied healthcare discipline.
2–3+ years of experience in healthcare administration, hospital operations, patient coordination, healthcare management, TPA or a related healthcare environment.
Strong understanding of healthcare and hospital workflows.
Exceptional verbal and written communication skills — you will interact regularly with senior business leaders, families, doctors and leading medical institutions.
Excellent organization, follow-through and attention to detail.
Comfortable interacting with senior business leaders, families and leading medical professionals.
Calm, empathetic and highly discreet.
Naturally proactive — you see what needs to happen before being asked.
Comfortable managing multiple priorities and stepping in personally when the situation demands it.
Open to travel and visiting members when required.
High level of ownership and an uncompromising approach to service.
This is an on-premise role based in Mumbai or Kolkata.
Why Healync?
You won't be managing a queue of cases.
You will own relationships.
You will become the person a family turns to when healthcare becomes complex — helping them access the right expertise, wherever it may be, supporting important medical decisions and ensuring that nothing falls through the cracks.
You'll have the backing of a dedicated operations team and access to a global ecosystem of medical experts and institutions, while remaining completely independent in recommending what is right for the member.
High ownership. High trust. High impact.
Location: Mumbai / Kolkata | On-Premise
Competitive compensation | Immediate joining preferred