public relationship officer

Roles and Responsibilities

Welcome patients and visitors and provide necessary guidance.
Handle patient and attender enquiries politely and professionally.
Collect patient feedback and report complaints to the concerned department.
Coordinate with doctors, nursing staff, reception, billing, and other departments.
Support hospital marketing activities, health camps, and awareness programmes.
Maintain good relationships with local doctors, clinics, companies, and the public.
Promote hospital services and specialities through approved promotional activities.
Assist in patient referrals and coordinate with the concerned departments.
Follow up on patient enquiries and feedback to improve patient satisfaction.
Maintain daily PRO activity reports and submit them to the HR/Admin Manager.
Support the hospital's social media and promotional activities as assigned.
Maintain patient confidentiality and follow hospital policies.
Assist in handling patient complaints and escalate serious issues to the management.
Support NABH quality standards, patient rights, and patient safety requirements.
Participate in hospital meetings, training programmes, and assigned duties.
Ensure professional behaviour and maintain a positive image of the hospital.